Refund Policy

Last Updated: July 28, 2026

1. Our Free Service

InternetCableTV provides a free consultation and plan comparison service to help Canadian consumers find the best telecom deals. Our service includes:

• Free phone consultations with telecom experts
• Free plan comparison across multiple providers
• Free assistance with service setup and activation
• Free ongoing customer support

Since our consultation service is provided at no cost to you, there are no fees from InternetCableTV that would require a refund.

2. Telecom Provider Charges

When you sign up for a telecom plan through our service, you enter into a direct agreement with the telecom provider (Bell, Rogers, TELUS, Shaw, Koodo, etc.). Any charges, fees, or payments related to your telecom service are billed by and paid to the telecom provider, not to InternetCableTV.

For refunds or billing disputes related to your telecom service, you must contact the respective telecom provider directly. However, we are happy to assist you in navigating this process.

3. Cooling-Off Period

Under Canadian telecommunications regulations, you may have the right to cancel certain telecom services within a specified period after activation. The CRTC (Canadian Radio-television and Telecommunications Commission) Wireless Code provides:

• A 15-day trial period for wireless services, during which you can cancel without early cancellation fees (subject to usage limits)
• Return of any device purchased, provided it is in near-new condition

Please note that cooling-off periods and cancellation policies vary by provider and service type. Our team can help you understand your specific cancellation rights.

4. Cancellation Assistance

If you are unsatisfied with a telecom service that was set up through our platform, we will:

• Help you understand the cancellation terms of your agreement with the provider
• Assist you in contacting the provider's cancellation department
• Help you explore alternative plans or providers that may better suit your needs
• Provide guidance on any applicable early termination fees

5. Billing Disputes

If you believe you have been incorrectly charged for a service facilitated through InternetCableTV:

1. Contact us first: Call (888) 790-4316 and our team will review the situation
2. We investigate: We will work with the telecom provider on your behalf to resolve the issue
3. Resolution: If an error is found, we will ensure the provider issues an appropriate credit or refund

6. Service Guarantee

While we cannot guarantee the performance of third-party telecom services, we stand behind the quality of our consultation service. If you feel that:

• You were given inaccurate information about a plan
• The plan you received differs from what was described during your consultation
• You were enrolled in a service you did not authorize

Please contact us immediately at (888) 790-4316. We take these matters seriously and will work diligently to resolve any discrepancies.

7. How to Request Assistance

For any refund-related inquiries, billing concerns, or cancellation assistance, please contact us through any of the following methods:

• Phone: (888) 790-4316 (fastest method)
• Email: support@internetcabletv.site

Our team is available Monday through Saturday, 9AM to 9PM EST, and Sunday 10AM to 6PM EST.

8. CRTC Consumer Resources

As a Canadian consumer, you have rights under the CRTC's Wireless Code and Television Service Provider Code. For more information about your rights as a telecom consumer in Canada, you may contact:

• The Commission for Complaints for Telecom-television Services (CCTS) for unresolved complaints
• The Canadian Radio-television and Telecommunications Commission (CRTC) for regulatory inquiries

9. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Refund Policy, please contact us:

• Phone: (888) 790-4316
• Email: support@internetcabletv.site
• Website: internetcabletv.site